FAQ

Frequently Asked Questions (FAQ)

LEJHUN LTD
Website: lejhunltd.shop
Email: info@lejhunltd.shop
Phone: +44 1392 255217

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods offered at checkout.

Q: Can I change or cancel my order?
A: Please contact us at info@lejhunltd.shop within 12 hours of placing your order. Once processed, changes or cancellations may not be possible.

2. Shipping & Delivery

Q: Do you offer free shipping?
A: Yes! Shipping is free in the UK & EU. For international orders, shipping costs £16.99, but it’s free for orders above £78.

Q: How long does delivery take?
A:

  • UK: 3–6 business days

  • EU: 5–10 business days

  • International: 7–15 business days (depending on customs)

Q: Will I receive tracking information?
A: Yes, once your order has shipped, you will receive an email with tracking details.

3. Returns & Refunds

Q: What is your return policy?
A: We offer 30-day free returns and exchanges. Items must be unused, in original packaging, and returned with proof of purchase.

Q: How do I start a return?
A: Simply email us at info@lejhunltd.shop with your order number, and we’ll provide a prepaid return label (for UK & EU customers).

Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive your return. Depending on your bank, it may take an additional 3–10 business days to appear.

4. Products

Q: Are your mugs dishwasher safe?
A: Most of our mugs are dishwasher and microwave safe, but please check the product description for details.

Q: Do you offer personalized mugs?
A: At the moment, we focus on curated collections, but custom designs may be introduced in the future.

5. Customer Support

Q: How do I contact you?
A: You can reach us at:
📧 info@lejhunltd.shop
📞 +44 1392 255217

Our support team replies within 24–48 business hours.

✨ At LEJHUN LTD, we are committed to making your shopping experience smooth and enjoyable. If your question isn’t listed here, feel free to contact us directly.